That's perfectly normal, you can't draw conclusions from that because the support staff aren't the ones who decide whether or not a patch gets made. I received this response:I received a stock response to my complaint. It's obvious that Sega aren't going to fix it and I think it's sad that even the fanbase are fairly tolerant of this mistake. A missed opportunity and a shame.
Thank you for contacting SEGA Europe.
Your comments are very much appreciated by SEGA and have been passed on to the relevant department.
If I can be of any further help, please do not hesitate to contact us.
Again, you'll probably have received a similar response. The key thing is, like Charlie said, to get the number of emails high enough so that they can't be easily ignored. That makes it all the more important that everyone here contacts them.